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Opti Clean › Case studies › A three-floor office, Battersea
Case study · Offices
Complaints down to near zero across a three-floor office.

[Client name]: daily office cleaning in Battersea

A 140-person office had been through three cleaning contractors in two years. Six months on, the office manager has stopped getting complaints.

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[Client logo]Demo content
The client’s reception and open-plan floor in Battersea, early morning, an Opti Clean operative in uniform finishing the
Sector
Offices
Location
Battersea
Services
Daily cleaning, washrooms, quarterly deep clean
Site size
3 floors, 140 staff
The office kitchen and washroom corridor before the contract: the areas staff complained about most.
The challenge

A different cleaner every week, and nobody to call

Standards slipped after the first month with every contractor, and the office manager was spending hours a week chasing.

  • Agency temps who never learned the building.
  • Washroom and kitchen complaints most weeks.
  • No record of what had been cleaned, or when.
What we did

One team, one spec, and proof of every visit

  • Walked the site with the office manager and wrote the spec around how each floor is used.
  • The same two operatives every evening, with a named supervisor.
  • A checklist and photo report for every visit in Opti Connect.
  • Monthly audits shared with the client, with scores.
Opti Connect on a phone: visits completed, rating, and last night's clean with photos
Supervisor carrying out a monthly audit with the office manager.
The results

Six months in

Demo figures
0missed visits in six months
97%average monthly audit score
2 hrsa week the office manager no longer spends chasing

Complaints to the office manager fell from most weeks to two in six months, both fixed the same day. The contract has since grown to include the quarterly deep clean.

“I used to dread Monday mornings. Now I open the report, see it was done, and get on with my day.”

N
[Name]
Office Manager, [Client name]
Placeholder quote
On site

Before, after and in between

Reception after the evening clean.
Kitchen: before.
Kitchen: after.
Washroom: after.
The regular team on site.
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