Commercial cleaning FAQs

Commercial cleaning is priced per site, not from a fixed rate card, because the cost depends on the size of your building, the spec you need, how many days a week you want us in, and your hours. We give you a fixed quote after a short walkthrough, with no padding and no surprise add-ons, so you know exactly what you are paying for.

Tell us about your premises through the quote form or a quick call, and we will arrange a walkthrough at a time that suits you. We look at the building, agree the spec and schedule, and give you a fixed price built around it. It is free and there is no obligation.

We will always be clear and fair on terms before you commit, and we would rather keep your business by doing a good job than tie you into something you cannot leave. We will talk you through the arrangement and any notice period at quote stage, in plain English, with nothing buried in the small print.

Yes. Alongside regular contracts we do one-off and periodic work: spring and deep cleans, carpets and floors, window cleaning, office clearances and post-fit-out sparkle cleans. It is also a good way to see how we work before moving to a regular contract.

No. We handle the changeover carefully: we walk your site, agree the spec and schedule, brief the team on your building, and pick up where your old provider left off, so the standard goes up without a gap in service. Most of the work is on our side, not yours.

Yes. You get the same regular, vetted team on your site rather than whoever an agency sends that day. Because we pay the Real Living Wage and treat our people well, they stay, so the operatives who learn your building are the ones who keep cleaning it. When someone is off, we cover with an operative we brief on your spec first.

Whatever your building actually needs, agreed at the walkthrough and written into a documented spec: typically desks and surfaces, floors, kitchens and breakout areas, washrooms and consumables, communal areas, bins and recycling, with periodic work like carpets, floors, windows and deep cleans built in or scheduled alongside. You get one team for all of it.

Three things: the same trusted team, a documented and audited spec, and visible proof. Through Opti Connect you get a digital checklist and photo reports for every visit, so the standard is something you can see rather than hope for, and mobile supervisors check the work in person. It is how we close the gap between what cleaners promise and what actually turns up.

Yes. Most of our cleaning is done early mornings or evenings so your team arrives to a spotless workplace and never sees a cleaning trolley mid-day. Where a site needs cover during the day, we provide a uniformed day porter who fits naturally into the working office.

You raise it and we put it right quickly, against a response time we agree with you at the start rather than an open-ended "we will look into it". You have one named, accountable contact, not a ticket queue, and because every visit is logged you can point to exactly what was and was not done.

Yes. Every operative is interviewed, ID and right-to-work checked, referenced, and DBS-checked, with an enhanced DBS where they work around children or vulnerable people. They are uniformed, carry photo ID, and sign in and out, so you always know who is in your building. There is a full page on this: see Professional Standards.

Yes, Opti Clean is fully insured, and we supply method statements and RAMS before we start on your site. We will share the relevant cover and paperwork on request as part of setting up your contract.

We work to the procedures and practices of ISO 9001, ISO 14001, SafeContractor, CHAS and BICSc while we pursue certification, so you get the standards and methods behind those schemes as we complete the formal accreditation process. We will never claim a certificate we do not yet hold.

Yes. We provide method statements, COSHH data and risk assessments (RAMS) before we start on site, so your compliance and health-and-safety obligations are covered from day one. It is a normal part of how we set up a contract.

Yes. We clean greener in the products we choose and the methods we train our teams in: concentrated and refillable products dosed to cut chemicals and plastic, reusable colour-coded microfibre that uses less water, eco-certified and less-toxic materials, high-filtration vacuums, and on-site waste segregation and recycling. It is better for the building's air and supports your own sustainability and responsible-supplier goals.

Yes. We can supply and manage your consumables, soap, hand towels, toilet roll and more, as part of the service, tracking usage and topping up before you run out, so nobody is ever caught short. You can have it bundled with the cleaning or as a standalone supply.

Opti Connect is our client and team app. For you, it puts the proof of every clean in your hands: a digital checklist and photo reports per visit, an audit trail, an easy way to flag anything that needs attention, and consumables reordered before they run out. It is how we make "proven consistency" real rather than just a claim.

We work across South West London, including Battersea and Nine Elms, Vauxhall, Wimbledon, Wandsworth, Chiswick, Hammersmith, Kingston, Richmond, Putney, Fulham, Clapham and the Teddington and Twickenham area. Tell us your postcode and we will confirm and arrange a walkthrough.

We clean commercial premises across South West London: offices and corporate headquarters, schools and colleges, showrooms and retail, gyms and leisure sites, co-working spaces, hospitality venues and hotels, and community centres and church halls. We tailor the spec and the team to how your building is actually used. If yours is mixed-use, that is not a problem, we build the clean around it.

If your question is not answered here, get in touch and a real person will help. Tell us about your building and we will walk it with you, then build a fixed quote around what you actually need.